Healthcare Front-office Automation

접수·수납 창구에서 줄이 사라지는 방식

플럭스랩스는 이 영역을 AI 에이전트 기반으로 자동화하는 SI 프로젝트를 수행합니다.

환자는 창구를 찾아가는 대신 대화로 접수하고, 예약을 바꾸고, 수납을 마칩니다. 병원은 인력을 응대가 꼭 필요한 곳에 재배치할 수 있습니다.

Approach

Technical approach

Registration & guidance

Handles first-visit and follow-up registration and department guidance through conversation.

Appointments

Looks up appointments, and changes or cancels them.

Payment & documents

Takes payment and issues receipts and certificates.

Queue guidance

Announces the queue and calls patients when their turn comes.

Engineering

Current status

FLUXLABS runs SI projects that automate this area with AI agents. Instead of walking up to a counter, patients check in, change appointments, and complete payment through conversation. Hospitals can redeploy staff to where face-to-face support is genuinely needed.

Already deployed and running at a general hospital operating multiple departments, and we are preparing to expand nationwide using it as the standard model.

“Healthcare is a domain where errors are not permitted. We began the design by drawing a clear line between what an agent may handle automatically and what a person must always confirm.”

Tell us when you need an AI agent

Tell us the problem and the situation on site, and FLUXLABS will work out the answer with you.