Healthcare Front-office Automation

How the queue disappears at reception and payment counters

Approach

Technical approach

Registration & guidance

Handles first-visit and follow-up registration and department guidance through conversation.

Appointments

Looks up appointments, and changes or cancels them.

Payment & documents

Takes payment and issues receipts and certificates.

Queue guidance

Announces the queue and calls patients when their turn comes.

Engineering

Current status

FLUXLABS runs SI projects that automate this area with AI agents. Instead of walking up to a counter, patients check in, change appointments, and complete payment through conversation. Hospitals can redeploy staff to where face-to-face support is genuinely needed.

Already deployed and running at a general hospital operating multiple departments, and we are preparing to expand nationwide using it as the standard model.

Healthcare is a domain where errors are not permitted. We began the design by drawing a clear line between what an agent may handle automatically and what a person must always confirm.

Tell us when you need an AI agent

Tell us the problem and the situation on site, and FLUXLABS will work out the answer with you.